Home Depot Sucks! (continued....)

I got this worthless form letter from Home Depot this morning:

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Thank you for contacting The Home Depot Customer Care. Customer Care is in receipt of your e-mail dated December 13, 2005. We appreciate you taking the time to forward your concerns regarding kitchen remodeling project. Please know that the feedback you have provided will be taken very seriously and will be used in the overall evaluation of our services.

If you would like to speak with a Customer Care professional, please call us at 1-800-553-3199 (U.S.) or 1-800-668-2266 (Canada). We would be happy to assist you.

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I called my Customer Care professional again this morning. He was on the phone, but I was assured that he'd call me right back. He did not. When he had not returned my call by noon, I sent this email:

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I contacted the customer care professional yesterday and left another message today. I stressed the urgency of resolving this issue. I have no running water in my kitchen and it's two weeks before Christmas. I have not received a call back.

I can't continue to wait. I have been fighting this battle since Saturday. I honestly anticipated that, once I explained the situation, your company would accept its responsibility in this matter. The $600+/- in contention is a fraction of what I have spent in your store over the past two years. It looks like my only recourse is to purchase the new countertop and file s suit for reimbursement.

I'm totally disenchanted with Home Depot. Prior to this experience, I had recommended friends to Home Depot for their kitchen cabinets. Now, I'm steering everyone I know away from Home Depot. I have posted the story of my recent Home Depot experience on the internet.

It is clear to me that Home Depot does not stand behind its service. I will not be shopping there any longer.

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I am so unbelievably tired of this.